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Town Council Work Session - August 2025

Town of Apex · Town Council and advisory boards
Tuesday, August 19, 2025 at 3:30 pm

Work session Environment and sustainabilityFees and utility rates

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What's on this agenda

Apex's Town Council holds a short work session on the town's utility billing recovery, more than a year after a July 2024 cybersecurity incident disrupted the system. Finance staff plan to present findings from a third-party review that found the town had underbilled customers by roughly $300,000, an update on 179 customer-requested account reviews, a new billing software rollout, issues with the solar billing program, and a return to normal billing cycles including reinstated cutoffs and late fees.

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Agenda items (1)

Presentation · 1
  1. 2 Utility Billing Program Update
    Presentation Environment and sustainabilityFees and utility rates
    Finance staff present findings from a third-party review (Berry Dunn) that found the town underbilled customers by about $300,000 following the July 2024 cybersecurity event, an update on 179 customer-requested account reviews, a new billing software rollout, solar billing program adjustments, plans to reinstate normal billing cycles and late fees, and finance department staffing changes.

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