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Town Council Workshop Meeting

Town of Holly Springs · Town Council
Tuesday, October 14, 2025 at 6:00 pm

Work session Appointments and personnelIntergovernmental agreementsLitigation and settlementsPublic facilities

Agenda document Minutes Meeting page Watch Meeting recap

What's on this agenda

Holly Springs' town council heard an update on the 311 Holly Springs Connect program, which has seen registered users grow 65% and service requests up 30% or more since its 2023 launch, straining a small staff. Council also reviewed a proposed Joint Use Agreement with Wake County for the Cultural Center and library, formalizing a facility-sharing arrangement that has operated informally since 2006.

The workshop also included quarterly updates from the town clerk and town attorney, the latter requiring a closed session on three pending lawsuits.

Summarized from the published agenda. Read the agenda itself before acting on it.

Meeting recap

What happened, drawn from the records published after the meeting. Minutes

The 311 director told the council average wait time is 18 seconds and satisfaction is 4.1 out of 5, but call volume per staffer already exceeds industry norms and growth is straining the small team; the council discussed adding chatbot capabilities and options for temporary staffing during emergencies.

On the Cultural Center, staff outlined a draft agreement under which Wake County would front the cost of major repairs, including restroom renovations this fiscal year, a roof replacement in FY27 and an HVAC replacement in FY28, with Holly Springs reimbursing its pro-rata share. The council discussed spreading reimbursements over several years rather than paying in a lump sum and raised questions about what happens to the shared facility if the county's 99-year lease ends early. The agreement is expected to come back for a vote at the council's November 18 meeting, with Wake County's board considering it November 17.

The town clerk reported she is rewriting the town's board appointment policy for a council vote and pursuing state certification work. The council then went into closed session to discuss three pending lawsuits: Lamar v. Town of Holly Springs, Town of Holly Springs v. Lamar, and Green Hawk v. Town of Holly Springs and McAdams. The workshop adjourned at 7:42 p.m.

Speaking at this meeting

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Agenda items (4)

Presentation · 1Discussion item · 1Staff or committee report · 1Closed session · 1
  1. 3 311 Update
    Presentation
    Update on the 311 Holly Springs Connect program: registered users up 65% and service requests up 30%-plus since 2023, with staff call volume already above industry benchmarks.
  2. 4 Cultural Center Joint Use Agreement
    Discussion item Intergovernmental agreementsPublic facilities
    Draft agreement formalizing cost-sharing with Wake County for the jointly used Cultural Center and library, covering upcoming restroom, roof and HVAC repairs, expected to come to council for a vote November 18.
  3. 5a Town Clerk Quarterly Update
    Staff or committee report Appointments and personnel
    The clerk reported on rewriting the town's board appointment policy, cemetery plot mapping, and state certification work.
  4. 7 Closed Session
    Closed session Litigation and settlements
    Closed session with the town attorney on three pending lawsuits: Lamar v. Town of Holly Springs, Town of Holly Springs v. Lamar, and Green Hawk v. Town of Holly Springs and McAdams.

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